Contact support
Email ronald@aibaker.io. We aim to reply within two business days.
To help us answer quickly, include:
- Your business name, or your workspace address (for example yourcompany.crewos.site)
- The email address you use with CrewOS
- What you were doing, what you expected, and what happened instead
- Your device and app version if it's about the iPhone or iPad app (Settings → General → About on the device; the app version is on the App Store page)
- A screenshot, if you have one
Please don't email passwords or full card numbers — we will never ask for them.
Common questions
Which workspace do I enter in the app?
The app asks for your company's workspace the first time it opens. Use the same address your team uses for CrewOS in a browser, or ask whoever manages CrewOS at your company. If you're not sure, email us with your business name.
I can't get into my account
Use Forgot password on your workspace's page to get a reset link by email. If the email doesn't arrive, check spam, then ask your company's CrewOS admin to confirm your invitation — or email us.
How do I get CrewOS for my business?
CrewOS is provided to contractor businesses through Groundwork Society. Your company's admin invites each team member.
Payments and card readers
Taking a card in the field requires your company to have payments set up in CrewOS. If a reader won't connect, make sure Bluetooth and location are allowed for CrewOS in the device's Settings, then try again. Customers with questions about a charge should contact the business that charged them.
Privacy and deleting data
See the Privacy Policy, and Data Deletion for how to have your data removed.
If you're a customer of a contractor
Questions about a quote, appointment, or invoice are best answered by the contracting business that sent it — their contact details are on the quote or email. If you can't reach them, write to ronald@aibaker.io and we'll help put you in touch.